Supporting customer service team for a major pension company. Ensuring business administrative duties comply with business and FCA guidelines. Ensuring data protection while addressing the policy claims and realising payments.
Selected Highlights:
● Excelled various tasks and responsibilities within two months.
● Supported the team during the tool migration phase while maintaining the SLA.
● Troubleshoot and resolved various challenges during migration.
● Carried out various financial & legal checks before processing the payment.
● Developed various tools using Excel to enhance the process and identify various roadblocks situations.
Raised the account performance and accelerated revenue growth by generating valuable insights and opportunities. Supported Google marketing team through reporting using Google digital products & SQL.
Selected Highlights:
● Extracted, manipulated and analysed data for 200+ accounts using SQL, Excel, and Looker Studio.
● Managed and reported marketing performance and improved revenue by 30% for leading global businesses.
● Designed multiple innovative automation models in Excel & Looker Studio to ensure quality and monitor progress, thus improving the team performance by 50%.
● As an internal consultant, managed to reduce the outgoing consulting requests to the clients by 50%.
● Consulted and supported internal team in addressing any custom Ad-hoc request and roadblock situations.
● Achieved Star of the Business Award for maintaining a high level of performance and resolving issues quickly.
Developed marketing strategy and implemented a data-driven approach to optimise campaigns for paid search and display ads on Google and social media marketing channels, such as Facebook and Instagram. Performed audience segmentation, reviewed analytics, and conducted holistic keyword research to enhance performance.
Selected Highlights:
● Raised performance by 20% through optimising campaigns and providing impactful insights to 60+ accounts.
● Exceeded monthly targets and drove revenue growth by 20%.
● Earned Employee of the Quarter Award Q3 in Oct 2019 and became one of the top scorers of client satisfactionratings in a fast-paced environment.
